This books takes two brand new steps. First, it redefines “Conflict” as existing WITHIN people rather than BETWEEN them. People go into conflict over problems. Second, this book recommends that Conflict needs to be REDUCED not managed. Conflict is an emotion of distress that people experience when their self esteem is so threatened that they consider fighting or fleeing. Better to heed the recommendations of this book on how to restore their good feelings by REDUCING their despair. Only then can persons return to creatively solve the problems of daily life.